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nuthatch Really good point! Maybe problems arise when UX/user research finds that users* have a mental model that differs from the underlying data model. Letting the data model shine through often isn’t ideal ux, because details need to be abstracted away (or even totally changed)
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nuthatch * I say “users” even though you hate it because developers, UX designers, and researchers are people, too. Needed to specify which people ;)